Innovation in Telecommunication

Syntec provides integrated, network & cloud-based telephony solutions, focusing on leading-edge development & personal service.

Our AgentCall platform works ‘in the cloud' with your existing 'phone system on a Software as a Service basis, to manage and distribute your calls, webchat, e-mail and SMS including:                                             Intelligent Call Control; Call Queuing, Queue Management & Automated Call Distribution (IVR); Call Diversion & Disaster Recovery; and Call Recording & PCI Compliance Solutions – integrating your contact centre, remote & home workers with live and historic reporting (web-based and by e-mail) and a web-based Management Interface.

Marketing Response and Behavioural Analysis options include: after-call Customer Surveys; Geographic and Non-geographic numbers (01/02 & 03, 0800, 0844/0871 etc.) to track and report advertising response; and our groundbreaking MouseTracker functionality which ‘tracks from click to call’, linking your customers' online behaviour to their telephone enquiries for truer analysis of online advertising spend.

We can handle your call traffic via our digital interconnects (PSTN) as well as Voice over IP (VoIP), with our additional network-level services giving you end-to-end Syntec control.

• Call Control; Call Queuing, Queue Management and Automated Call Management (IVR); Call Diversion; Home/ Remote Workers
• Network/ Hardware-based Call Recording; PCI Compliance Solutions
• Geographic/ Non-Geographic Numbers (01/02/03, 0800, 0844/0871)