Contact Centre Management 'in the cloud'

Integrated, network & 'private cloud'-based hosted telephony & software solutions, based on leading-edge development & personal service.

AgentCall works with your existing phones and systems to manage & distribute calls, webchat, e-mail & SMS, with other Syntec hosted services including: Intelligent Call Control; Call Queuing, Queue Management & Automated Call Distribution (IVR); Call Diversion & Disaster Recovery; CallRecord; and outbound diallers. AgentCall co-ordinates contact centres, remote and home workers with live and historic reporting and a web-based management interface. No new hardware or CAPEX is required. Click here for more.

CardEasy de-scopes your call centre and home workers from PCI DSS audit requirements. Sensitive card information is hidden from agents & call recordings and the mid-call payment authorisation is advised to the agent in real time (Autopay/IVR version also available for out of hours payments or where no agent is required)  Click here for more.

MouseTracker identifies the website searches, keywords & visitors generating your telephone enquiries & sales, for analysis of your online marketing spend/ ROI with real-time reports and individual caller information display for agents. Click here for more.

Other marketing response options include after-call Customer Surveys and the full range of Geographic & Non-geographic numbers (01/02 & 03, 0800, 0844/0871 etc.) to track & report advertising results. Revenue- sharing is available where applicable. click here for more

We can handle your call traffic via our digital interconnects (PSTN) as well as Voice over IP (VoIP), with our additional network-level services giving you fully integrated Syntec control.

• AgentCall Control; Call Queuing, Queue Management and Automated Call Management (IVR); Call Diversion; Home/ Remote Workers; disaster recovery; outbound diallers
  
• PCI DSS-compliant CardEasy keypad payment by phone & network-based CallRecord
• MouseTracker; caller analytics 'tracks from click to call'
• Geographic/ Non-Geographic Numbers (01/02/03, 0800, 0844/0871)