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FS 575951
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Contact Centre Management 'in the cloud'

Integrated, network & 'private cloud'-based telephony & software solutions, based on leading-edge development & personal service.

AgentCall works with your existing 'phone system to manage & distribute calls, webchat, e-mail & SMS, with other Syntec hosted services including: Intelligent Call Control; Call Queuing, Queue Management & Automated Call Distribution (IVR); Call Diversion & Disaster Recovery; and Call Record & PCI DSS-compliant CardEasy payment by 'phone. AgentCall co-ordinates contact centres, remote and home workers with live and historic reporting and a web-based management interface. No new hardware or CAPEX is required.

Marketing Response and Behavioural Analysis options include: after-call Customer Surveys; Geographic & Non-geographic numbers (01/02 & 03, 0800, 0844/0871 etc.) to track & report advertising response; and our groundbreaking new MouseTracker analytics which ‘tracks from click to call’ to identify which of your website searches, keywords & visitors are generating your telephone enquiries & sales, for true analysis of online marketing spend and ROI.

We can handle your call traffic via our digital interconnects (PSTN) as well as Voice over IP (VoIP), with our additional network-level services giving you fully integrated Syntec control.

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