Services - Call Management
Call Control (pdf)
Queue Management (pdf)
  Reporting Product (pdf)

Syntec offers a full range of inbound and outbound call services which enable our clients to monitor and control their calls to optimise the caller experience and boost brand values.

Monitor Your Calls 
Whether you require straight forward number translation or sophisticated call routing and IVR solutions, our online call reports allow you to monitor- in real time - the number of calls and call minutes, which areas the calls are coming from and how these calls are handled.

Maximise Performance 
Busy and unanswered call feedback enables you to maximise the performance of your call centre. The caller number data in the missed call report allows you to generate a call-back list and contact callers who have not been able to get through to you.

Optimise Media Response 
A portfolio of numbers allows you to measure the relative effectiveness of different media, and our reporting tools will help you analyse the results.

Take Control  
Syntec inbound call services put you in control, providing convenient and flexible techniques for you to manage the way callers reach your company. Using our web interface, you can route the Syntec number dialled by your customers to target any destination telephone number and change the terminating number to meet your business requirements.

Syntec's wide range of platform services provide a broad range of routing and IVR techniques, enabling you to add functionality without requiring any additional equipment at your call centre.

In the event of an office or call centre move - or even a temporary system problem at your usual call handling destination - your Syntec number enables you to re-route your inbound calls in a matter of seconds.

Some of our clients choose different destinations and routing plans to suit different call patterns at different times of day.

The most commonly used features are:-

  • Simple Routing to a Target Destination
  • Number Divert on Busy or No Reply
  • Network Based Time-switch
  • Geographical Mapping
  • % Split Call Plans
  • Home Worker Call Plans
  • Sequential Routing
  • Call Queuing (with Music on Hold & Customised Hold Messages)
  • Virtual Switchboard 
  • Voice Mail (with email alerting) 
  • Call Recording (inbound/outbound)

Online Number Routing (user name and password protected) is part of the standard Syntec inbound call services package.

All solutions are developed in-house and operate at either network level or across a number of Syntec owned Interactive Voice Response (IVR) platforms, which are located alongside our main switching infrastructure.