Services - Call Recording - ASA
Advanced Service Appliance (pdf)

HARDWARE

Telecoms technology is developing at a pace. For most businesses, reliability, resilience and excellent voice quality remain the primary drivers when making telecoms infrastructure and connectivity decisions. The need to continue to use (and leverage maximum benefit from) legacy systems is also a constant pressure – particularly when budgets are tight. Finding practical, flexible and cost effective solutions which make the most of current numbering, relationships and resources is vital.

Syntec’s Advanced Services Appliance (ASA) delivers far greater flexibility as well as significant opportunities for improved reporting across multiple carriers and multiple locations. A telecoms appliance that sits between your ISDN line and pbx, ASA integrates your existing systems with ours, thus providing access to a whole host of new network capabilities as required. Detailed call statistics, call recording and queue management are just some of the many features available as a result. ASA also makes it easy to incorporate home working or off-shore call centres within your network whilst maintaining a comprehensive view across all activity.

The ASA system simply plugs in to an existing ISDN line for easy installation and minimum disruption and is delivered as a fully managed service. ASA intercepts and records all signalling data, identifying who is making the call, where to, as well as call duration. Voice data is recorded and automatically stored and accessible from the Syntec network. By seamlessly intercepting calls from multiple carriers, ASA provides an overview of all telephony activity across multiple locations including across multiple countries. Locating multiple ASAs across different company sites allows an holistic online view of all telecoms activity, irrespective of which carriers are used to deliver the traffic.

Easy installation
The ASA box (equivalent in size to a laptop) is easily installed and simply sits in series with the ISDN line to intercept signalling data.

Easy access
Real time and historical data can be accessed and displayed for telecoms managers to view and manipulate. Multiple and aggregated views across all system functions are available as well as options to drill down to an agent, number or individual call level.

Fully integrated
ASA provides cutting edge services for customers who are currently tied into multiple carriers. For those utilising a range of providers for different aspects of the business, ASA delivers a previously unavailable holistic view across all call activity. It is also possible to store all call data on the Syntec network, including data from remote centres and agents.

Excellent back-up
Utilising ASA also delivers dual site archiving at no additional cost. All call data is automatically stored for up to 12 months on the Syntec network.