A guide to PCI DSS in contact centers


This eBook is a collection of blogs from Syntec’s website since 2014 and provides a comprehensive guide to all aspects of PCI DSS management in contact centers, from implementing a PCI project and first thinking about PCI compliance, all the way through to the specifics of what compliance involves for different aspects of your contact center operation.


  • Keys to a successful PCI DSS project
  • If you don’t need the card data, don’t touch it!
  • How can my contact center become PCI DSS compliant?
  • Call recording in your contact center – advice, hints and tips for wise practice
  • PCI DSS compliance – why does it matter and how can you ensure your call center is compliant?
  • How to make IVR payments (and your call center) PCI DSS compliant
  • Outsourcers and homeworkers need to be PCI DSS compliant too
  • Confidence tricks – how PCI DSS compliance helps you win your customers’ trust
  • How to make your call recordings PCI DSS compliant
  • How PCI DSS compliance can help you achieve GDPR compliance too
  • 10 questions to ask before you appoint a new SIP supplier
  • How PCI compliance can help you achieve GDPR compliance too
  • Why US contact centers need to wake up to the EU’s new GDPR data protection legislation and other new security requirements