White papers

PCI DSS white paper cover


This updated report presents the findings of our investigation into how contact centre leaders and payment service providers (PSPs) are meeting the challenges of Payment Card Industry Data Security Standard (PCI DSS) and card payment security in UK enterprises. We have also looked into concerns among consumers about card payments over the phone.

cloud gazing white paper cover


This report presents the results of a survey of 50 IT decision-makers at UK contact centres. In it you’ll learn about why cloud solutions matter to today’s contact centres, the benefits of using cloud systems, how cloud technology works, potential problems you might encounter when moving to a cloud-based system and the questions you should ask any supplier of cloud-based technology.

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