Expert insight: Juergen Tolksdorf, Senior Director, Innovation Management, Genesys

Juergen Tolksdorf is Senior Director, Innovation Management, Genesys Could you start off by telling me a little bit about your background, what your role is your involvement currently in the payment security field? I’m responsible for managing the ISV and Technology Alliance Partners with Genesys worldwide. Basically, I’m managing the vendor relations and most of […]

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Expert insights: Carlos Moreno Tobon

Carlos Moreno Tobon was a payment card and fraud analyst at Locus Telecommunications until recently. Would you mind starting off by telling us a little bit about your background?  We’re a prepaid telecommunications provider based in the United States, operating under the prepaid model which is very popular in Europe and South America, but really not very popular in the […]

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Expert insights: Alex Pezold, co-founder of TokenEx

Alex Pezold is co-founder of TokenEx and is an expert in risk management, compliance, data security, network security and tokenization as well as being a certified QSA. Could you give us a little bit of background about TokenEx and the work you’ve done with Syntec? Sure. TokenEx is a data protection platform. Our core technologies are […]

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Data protection hots up in Europe, the USA and now Australia

Data protection is indeed a hot topic at the moment.  GDPR raises the temperature significantly in the UK and the rest of Europe from May this year, whilst similar legislation is in effect in the USA and was recently introduced in Australia too.  All but two states in America require organizations to notify individuals of […]

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The history of DTMF in contact centers

The image of dual tone multi frequency signaling (DTMF) has come in for a makeover recently in  contact centers.  The engine behind automated IVR menus for many years, it also now facilitates new ‘keypad payment by phone’ technology to help keep customers’ card numbers safe when paying over the phone for goods and services. The […]

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Pause and resume is dead

We ran a webinar recently about PCI DSS in call centers and asked the attendees what they were doing about PCI compliance for ‘card not present’ (CNP) phone payments. 27% said they were using ‘pause and resume call recording’ (also known as ‘stop/start’) to avoid capturing credit and debit card numbers, either agent- operated or as an […]

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