Pause and resume is dead

We ran a webinar recently about PCI DSS in call centers and asked the attendees what they were doing about PCI compliance for ‘card not present’ (CNP) phone payments. 27% said they were using ‘pause and resume call recording’ (also known as ‘stop/start’) to avoid capturing credit and debit card numbers, either agent- operated or as an […]

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Cash is no longer king – how does this affect the payment card industry?

It’s just been reported by the British Retail Consortium that payment by card now accounts for more transactions than all other payment types combined in the UK. In particular, there’s been a massive growth in the use of contactless card payments, so much so that there’s speculation that we may be moving towards becoming a […]

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How PCI compliance can help you achieve GDPR compliance too

As you probably know, there’s a lot of pressure on organizations to ensure that they are compliant with the new EU GDPR regulations by 2018. At Syntec we’re increasingly asked how PCI DSS and GDPR are related. In this blog I’ll discuss the overlap between the two and how PCI compliance can help you then build […]

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A glossary of telecoms terminology

Telephony What is a PBX? PBX stands for ‘private branch exchange’. In short, a PBX is a business-grade telephone system. It offers a range of features that residential telephone systems do not offer – features such as forwarding calls to other extensions, routing of calls out of hours, hold music and so on. Most PBXs […]

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The evolution of Syntec

When my wife was in hospital in the late 1990s, I saw that the numbers given for the bedside phones were attached to that handset, so if you moved bed you had to have a new number given to you, which was inconvenient for everyone involved. I realised there was an opportunity to create portable […]

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