Avaya & CardEasy resolve PCI DSS compliance in contact centers

The CardEasy MOTO payment solution is compliant with key customer engagement solutions from Avaya, the global provider of business communications software, systems and services.

CardEasy helps organizations resolve PCI DSS requirements in their contact centers and outsourcers. The paying consumer enters their card numbers using the touchtone keypad of their own phone (DTMF) either in the middle of the usual conversation with the agent (‘Mid-call’) or using the  customer self-service ‘Autopay’ system (IVR).

So agents, along with screen and call recordings, can no longer hear, see, or store this sensitive card data, thus allowing businesses to de-scope their contact centers from most PCI DSS controls and oversight requirements.

“CardEasy allows Avaya customers to easily and quickly de-scope their contact center, helping comply with PCI DSS with very little (if any) technology change. We are very pleased that our CardEasy deployment models have passed Avaya DevConnect compliance testing.”

— Marc Good, COO, CardEasy

How CardEasy works

The application is now compliance-tested by Avaya for compatibility in the following configurations:

  • Avaya Aura® Communication Manager 7.0 using an ISDN trunk
  • Avaya Aura Communication Manager 7.0, Avaya Aura Application Enablement Services 7.0 and Avaya Session Border Controller for Enterprise (SBCE) 7.1 using a SIP trunk
  • Avaya Aura Communication Manager 7.0, Avaya Aura Session Manager 7.0 and Avaya SBCE 7.1 using a SIP trunk

CardEasy has been compliance tested via the Avaya DevConnect program — an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“The CardEasy ‘keypad payment by phone’ solution has undergone formalized compliance testing. Working with services like CardEasy to ensure compatibility allows Avaya customers to choose from hundreds of third-party applications, which they can deploy with confidence.”

— Eric Rossman, vice president, Developer Relations, Avaya

What our customers say

“CardEasy ‘keypad payment by phone’ was the perfect fit to resolve the PCI compliance and data security needs in Staples’ major call centers in Europe. This was because of its ease of use mid-call, the breadth of PCI DSS issues it resolves in one go,  the flexibility of integration with all our differing systems and the ability for them to meet our tokenisation requirements”

Jurgen van Roon Senior Project Manager – Security, Staples

“We wanted to further enhance data security in our call center and decided to use secure phone keypad payment (DTMF), as it’s important to our customers that our payment solution is safe and easy to use.

CardEasy works just as effectively for callers in the USA, Germany and Australia as in the UK.”

Simon Kerry Chief Information Officer, Charles Tyrwhitt

“The CardEasy solution easily de-scopes us from PCI DSS compliance and mitigates the risk of any internal fraud. The platform is scalable and easy to use.”

Eoin Heneghan Head of Collections, Allied Irish Bank

“We have been impressed by the flexibility, ease of integration and support of the CardEasy system, as well as its PCI DSS security to protect in-house operations and our outsourced service providers in the USA and EMEA.”

Gary Lazarowics Head of eCommerce & Sales Support, Micron

“Miele selected the hosted CardEasy system to enrich customer service whilst de-scoping us from large sections of PCI DSS regulations, which otherwise require significant cost and effort to satisfy.”

Paul Aram IT Manager, Miele

“What makes the CardEasy payment service stand out is that to customers it is so much more secure.”

Janette Wynn Operations Director, Freestart PLC

What our partners say

“Worldpay is a recognised leader in security and risk. Our joint proposition with CardEasy offers a secure transaction service while removing the need for call centers to have onerous annual PCI audits.”

Keith Dallas, Chief Product and Marketing Officer, Worldpay eCommerce

“Realex is delighted to be partnering with CardEasy’s ‘keypad payment by phone’ technology, which is fully integrated with the Realex payment gateway. This enables our customers to de-scope call centers, outsourcers and home-workers from PCI-DSS regulations and audits, whilst providing seamless and secure MOTO transactions.”

Head of Payments, Realex Partnerships

Find out more

For CardEasy enquiries please contact avayasales@cardeasy.com

For more information on Avaya Devconnect see: