Company background

Syntec Ltd is an independent, Ofcom-regulated UK network operator. Since 1998 we have provided a full range of telecoms services, including LCR, NTS and IVR, to a wide range of clients based all over the world.

Syntec has also developed into one of the UK’s leading managed service providers for contact centers, with a proprietary suite of multi-tenanted hosted services driven by client needs.

Our fully interactive telecoms infrastructure combines service resilience with flexibility.  Our operations center in West London houses multiple switches and platforms, all of which we own and maintain ourselves. It is interconnected at multiple points with BT, Cable & Wireless and other major carriers. We currently switch over 80 million minutes every year.

Our round-the-clock monitoring and remote-enabled diagnostics ensure that our in-house engineering team maintain the delivery of our clients’ traffic and services all day, every day. Our 24/7 helpline always provides access to an engineer who can take immediate action in response to client needs and can deploy any of our resources immediately. If you suddenly need your calls queued and split between two alternative call centers in the middle of a Bank Holiday, we can do it.

graphic-rt3What makes Syntec different?

Syntec combines long-standing telecommunications expertise with a track record of innovation and service in developing a wide range of hosted contact center systems and solutions for our customers.

All our systems, from provisioning and routing through to tracking and reporting, have been developed in-house by the engineers who deploy and maintain them. This means that we can also develop new facilities and applications in days or weeks, rather than months or years. If you have a need which your current supplier cannot meet, please contact us and put us to the test.

  • In our latest customer survey, 94% of our customers thought we were either excellent or good in providing them with their primary Syntec service(s).
  • 88% of our customers also felt that the ongoing support with which we provide them is either excellent or good.
  • We provide customers with detailed training to ensure they get the most out of our services. 93% of our customers rated this training as excellent or good.
  • ‘Helpful’ is one of the attributes most commonly used by our customers to describe Syntec in our annual feedback survey.
  • 94% also say we are excellent or good at keeping to timescales; and 82% at problem solving.

The communications service provider supplying the communications services described in this website is Syntec Ltd, the issued and fully paid-up ordinary share capital of which is £0.35 million.

Certified to ISO 9001 (Quality Management) and ISO 27001 (Information Security Management) by BSI, as well as PCI DSS level 1 compliant.

Syntec Ltd registered in England and Wales #3529985
Group VAT registration number GB 264 6185 86

Syntec company timeline

1998

1998

Syntec Telecom is founded to provide NHS bedside telephony.

1999

Portable ‘follow me’ magic numbers developed

2002

Hospital bedside telephony sold. Syntec continues numbering and call handling for the new owners and for other businesses. Call traffic increases to a requirement for two switches.

2003

Management buyout of one of the company’s founders.

2004

Web-based provisioning and reporting introduced.

2004/5

Syntec’s second site introduced. Telecoms growth to a requirement for four switches.

2005

2005

AgentCall cloud contact center management introduced.

2009-10

2009-10

ResponseTrack Analytics launched.

2011

2011

CardEasy ‘keypad payment by phone’ DTMF system for call centers launched.

2011

2011

Syntec gains PCI DSS level one certification.

2011

2011

Syntec listed as a Visa Merchant Agent.

2011

2011

Syntec opens a new site at GS2 and is ISO 9001 accredited.

2011

Syntec exhibits at the Technology for Marketing and Advertising Exhibition and at Customer Contact Expo for the first time.

2014

Syntec acquires the freehold of its trading headquarters in West Ealing, London.

2014

2014

WorldPay announces global partnership with Syntec’s CardEasy service.

2014

2014

Syntec Telecom rebrands as ‘Syntec – integrated contact center systems’.

2015

2015

Syntec gains ISO 27001 accreditation.

2015

2015

CardEasy launches in the USA with first client. At the same time, new servers in AWS Amazon Cloud facilitate global reach.

2016

2016

Syntec joins the PCI SCC (global Payment Card Industry Security Standards Council).

2016

2016

Syntec launches SynPBX hosted PBX.

2016

2016

Cloud / hosted services revenue overtakes telecoms revenue for the first time.

2017

2017

CardEasy wins prestigious PCI Award for Excellence.

2017

2017

SynPBX integration with Zoho CRM through Zoho Phone Bridge

2017

2017

CardEasy is recognised as ‘Avaya compliant’. Syntec becomes an Avaya DevConnect technology partner, as well as a Cisco preferred solution partner and a Mitel Solutions Alliance member.