Syntec has developed over two decades into a leading managed service provider for contact centers internationally, with a proprietary suite of multi-tenanted, hosted managed services driven by client needs.
As the timeline below illustrates, the company was founded in 1988 as a hospital bedside telephony operator and soon grew into an independent, Ofcom-regulated UK network operator, providing a full range of telecoms and related services to a wide range of clients around the world.
Telecommunications and IVR is in our DNA and our fully interactive telecoms infrastructure combines service resilience with flexibility. Our operations center in West London is home to multiple switches and platforms, which we own and maintain ourselves, as we do our managed services for call centers including our patented CardEasy ‘keypad payment by phone’ PCI DSS solution. Cloud hosting means that such a service can now be served locally to our clients around the globe and Syntec’s network is backed up with other data centers and interconnects at multiple points with the likes of British Telecom, Cable & Wireless, AT & T and other major carriers.
Our round-the-clock monitoring and remote-enabled diagnostics ensure that our in-house engineering team maintain the delivery of our clients’ traffic and other services all day, every day. Our 24/7 helpline provides access to an engineer who can take immediate action in response to client needs and can deploy any of our resources immediately. If you suddenly need your calls queued and your customer service and card payments split between two alternative call centers in the middle of a Bank Holiday, we can do it.
What makes Syntec different?
Syntec combines long-standing telecommunications expertise with a track record of innovation and customer service in contact center technology and managed services.
All our systems, from provisioning and routing through to tracking, reporting and secure payment technology have been developed in-house by the engineers who deploy and maintain them. This means that we can often develop new facilities and applications in days or weeks, rather than months or years.
As Syntec has grown, so too has our consultancy expertise, our project management experience and customer support, alongside the ongoing technical and R& D focus. Often when we win new contracts, the reasons clients say they chose Syntec in addition to our innovative technology are the care and attention in scoping customer requirements; our understanding of the environment in which these solutions are to be deployed (especially telecoms integration issues); our flexible approach; and our project support, training and account management. In our latest customer survey, 94% of our customers thought we were either excellent or good in providing them with their primary Syntec service(s).
- 88% of our customers also felt that the ongoing support with which we provide them is either excellent or good.
- We provide customers with detailed training to ensure they get the most out of our services. 93% of our customers rated this training as excellent or good.
- ‘Helpful’ is one of the attributes most commonly used by our customers to describe Syntec in our annual feedback survey.
- 94% also say we are excellent or good at keeping to timescales; and 82% at problem solving.
For more testimonials click here.
The communications service provider supplying the communications services described in this website is Syntec Ltd, the issued and fully paid-up ordinary share capital of which is £0.35 million.
Certified to ISO 9001 (Quality Management), ISO 27001 (Information Security Management), ISO 22301 (Business Continuity Management) and ISO 14001 (Environmental Management) by BSI.
Syntec is a PCI DSS level 1 service provider, a Visa Merchant Agent, a Mastercard Service Provider and a participating member of the global PCI Security Standards Council.
Syntec Ltd registered in England and Wales #3529985
Group VAT registration number GB264618586
Syntec company timeline
1998
Syntec Telecom is founded to provide NHS bedside telephony.
1999
Portable ‘follow me’ magic numbers developed
2002
Hospital bedside telephony sold. Syntec continues numbering and call handling for the new owners and for other businesses. Call traffic increases to a requirement for two switches.
2003
Management buyout of one of the company’s founders.
2004
Web-based provisioning and reporting introduced.
2004/5
Syntec’s second site introduced. Telecoms growth to a requirement for four switches.
2005
AgentCall cloud contact center management introduced.
2009-10
ResponseTrack Analytics launched.
2011
CardEasy ‘keypad payment by phone’ DTMF system for call centers launched.
2011
Syntec gains PCI DSS level one certification.
2011
Syntec listed as a Visa Merchant Agent.
2011
Syntec opens a new site at GS2 and is ISO 9001 accredited.
2011
Syntec exhibits at the Technology for Marketing and Advertising Exhibition and at Customer Contact Expo for the first time.
2014
Syntec acquires the freehold of its trading headquarters in West Ealing, London.
2014
WorldPay announces global partnership with Syntec’s CardEasy service.
2014
Syntec Telecom rebrands as ‘Syntec – integrated contact center systems’.
2015
Syntec gains ISO 27001 accreditation.
2015
CardEasy launches in the USA with first client. At the same time, new servers in AWS Amazon Cloud facilitate global reach.
2016
Syntec joins the PCI SCC (global Payment Card Industry Security Standards Council).
2016
Syntec launches SynPBX hosted PBX.
2016
Cloud / hosted services revenue overtakes telecoms revenue for the first time.
2017
CardEasy wins prestigious PCI Award for Excellence.
2017
SynPBX integration with Zoho CRM through Zoho Phone Bridge
2017
CardEasy is recognised as ‘Avaya compliant’. Syntec becomes an Avaya DevConnect technology partner, as well as a Cisco preferred solution partner and a Mitel Solutions Alliance member.
2017
Syntec gains ISO 22301 (Business Continuity Management) accreditation.
2018
CardEasy from Syntec becomes a Genesys Appfoundry Partner
2018
Syntec wins a second PCI Award for Excellence for its international rollout of CardEasy for Staples
2018
Syntec gains ISO 14001 accreditation
2018
Syntec listed as a Mastercard Service Provider
2018
CardEasy wins Genesys ‘Best Security Solution Award’ at Call & Contact Center Expo 2018, London