Danny Cresswell
We quite often speak to people who say that they would like an IVR payment solution when actually what they describe is agent assist, or vice versa, so in this blog we’re going to explain the differences between these two options and answer some of the questions that we’re most commonly asked. Our flagship CardEasy …
Agent assisted versus self-service IVR payments – what’s the difference? Read More »
Secure call recording is a vital part of almost all contact center operations these days. Recording calls securely and in a way that is compliant with all relevant legislation can be a challenge, particularly if you’re taking payments during calls which are recorded.  Compliance with data protection and privacy regulations Recording customer calls involves …
Payment security is a hot topic whatever industry you’re in, but it presents some particular challenges for companies in the travel, tourism and hospitality sectors.
We know from talking to potential clients that a large number of organizations are still using so called ‘pause and resume’ systems in their contact centers, often in the mistaken belief that these systems will enable them to achieve PCI compliance. Unfortunately that’s not the case. When we’re asked to help merchants’ IT managers and …
Why so-called ‘pause and resume’ systems are not PCI DSS compliant Read More »
It’s common practice nowadays for organizations to record telephone calls between staff and customers. This might be for quality control, for staff monitoring and training, or as part of customer service and complaints review. Indeed, in many industries (particularly financial services) the recording of calls is a regulatory requirement. In this article I want to …
How to make your call recordings PCI DSS compliant Read More »
The retail sector is a hotspot for cybercrime. Recent retail data breaches include Neiman Marcus (the personal data of 4.6 million customer was exposed, including payment card details) Wegmans, Guess, Panasonic, J Crew, Macy’s and Uniqlo, to name but a few. The amount of sensitive data that retailers hold, combined with the drive for companies …
Why CardEasy is the best secure payment option for retailers Read More »
