Yufei in front of a fountain

‘Syntec Team’ blog series – Yufei Tao

Our team is at the core of everything that we do and plays a vital role in ensuring that every one of our customers receives the highest level of service and support.   Each month we will bring you an interview with one of our team of experts. In May, we sat down with our SIP […]

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Image stating digital transformation

Digital Transformation – The Future of Contact Centers

Digital channels have become an integral part of the way that organizations connect with their customers. Consumers expect reliable and secure solutions for their platform of choice whether that’s email, social media, webchat, SMS, or good old-fashioned telephone calls. Digital channels continue to shape the way we all live, work, shop, and communicate. Having the […]

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Jas and her husband in black and white

‘Syntec Team’ blog series – Jas Sunder

Our team is at the core of everything that we do and plays a vital role in ensuring that every customer receives the highest level of service and support. Each month we will bring you an interview with one of our team of experts. In April, we sat down with our Finance Manager Jasvinder Sunder. […]

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Black and white photo of Andre sat at a desk

‘Syntec Team’ blog series – Andre Boelhouwer

Our team is at the core of everything that we do and plays a vital role in ensuring that every customer receives the highest level of service and support.   Each month we will bring you an interview with one of our team of experts. In March, we sat down with our Senior Voice Developer Andre […]

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Automated copy house

Processing secure ACH payments with CardEasy

Firstly, what is an ACH payment? An ACH (Automated Clearing House) payment is a type of electronic bank-to-bank payment commonly used in the United States for processing low-value domestic transactions. ACH offers a simple way for customers to schedule recurring payments – think monthly insurance premium payments, utility bills, and other similar payments. ACH payments […]

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Black and white photo of Peter with a fish

‘Syntec Team’ blog series – Peter O’Mara

Welcome to the second of our ‘Syntec Team’ blog series. Our team is at the core of everything that we do and plays a vital role in ensuring that every customer receives the highest level of service and support.   Each month we will bring you an interview with one of our team of experts. In […]

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Black and white photo of Grainne

‘Syntec Team’ blog series – Grainne O’Dowd

Welcome to the first in our new ‘Syntec Team’ blog series.  Our team is at the core of everything that we do and plays a vital role in ensuring that each and every customer receives the highest level of service and support.   Each month we will bring you an interview with one of our team […]

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Hacker with laptop wearing mask

10 Common Cyber Security Myths

October is Cyber Security Awareness month and here at Syntec we thought this would be a good opportunity to dispel some of the common myths that currently exist around cyber security. Believing in these myths only makes it easier for scammers to gain access to our personal and financial information. Knowing that these are not […]

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Enabling secure payment via social media channels

Over the last decade, social media has become one of the most important channels through which customers interact with brands. Social networks are a vital and integral part of the way in which brands and organizations communicate with customers and, in many cases, sell to them. Ecommerce is also no longer something that only happens […]

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