Another day, another airline data breach

As if the airline industry didn’t already have enough to worry about, with a 90% drop in traffic due to COVID- 19 and the ongoing threat to business from quarantine measures around the world, Easyjet is now the latest to report a huge data breach. According to news bulletins, some 9m customers’ details have been […]

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10 steps to multi-channel payment security in contact centers

The Payment Card Industry Security Standards Council’s 2018 guidelines entitled ‘Protecting Telephone-based Payment Card Data’ shifted the emphasis from their 2011 advice to securing spoken card data (as opposed to securing recorded payment card data). But now contact centers are embracing a multitude of newer digital channels in addition to voice, what are the best […]

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Omni-channel payment security – buzzwords, real world and evolution

If you’re a contact center operations manager or responsible for IT or telephony, you’ll be used to being bombarded with buzzwords and ‘envisioning’ the contact center of the future. By now, you’re probably on your way to providing a ‘customer engagement center’, with multiple channels seamlessly integrated for tech-savvy consumers to switch between at will.  […]

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John Greenwood’s top 5 takeaways from the new PCI guidelines

“A real game changer” In November 2018, the global PCI Security Standards Council published its long-awaited new Information Supplement entitled Protecting Telephone-based Payment Card Data. John Greenwood, Executive Director of Compliance3 and a contributor to Syntec’s recent white paper on PCI DSS in contact centers sums up his views on the new guidelines as follows: “These […]

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Expert insight: Juergen Tolksdorf, Senior Director, Innovation Management, Genesys

Juergen Tolksdorf is Senior Director, Innovation Management, Genesys Could you start off by telling me a little bit about your background, what your role is your involvement currently in the payment security field? I’m responsible for managing the ISV and Technology Alliance Partners with Genesys worldwide. Basically, I’m managing the vendor relations and most of […]

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Expert insights: Carlos Moreno Tobon

Carlos Moreno Tobon was a payment card and fraud analyst at Locus Telecommunications until recently. Would you mind starting off by telling us a little bit about your background?  We’re a prepaid telecommunications provider based in the United States, operating under the prepaid model which is very popular in Europe and South America, but really not very popular in the […]

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Expert insights: Alex Pezold, co-founder of TokenEx

Alex Pezold is co-founder of TokenEx and is an expert in risk management, compliance, data security, network security and tokenization as well as being a certified QSA. Could you give us a little bit of background about TokenEx and the work you’ve done with Syntec? Sure. TokenEx is a data protection platform. Our core technologies are […]

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