Syntec Blog

Omni-channel payment security – buzzwords, real world and evolution

If you’re a contact center operations manager or responsible for IT or telephony, you’ll be used to being bombarded with buzzwords and ‘envisioning’ the contact center of the future. By now, you’re probably on your way to providing a ‘customer engagement center’, with multiple channels seamlessly integrated for tech-savvy consumers to switch between at will.  […]

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Giving the customer control of the contact center experience

Experience customisation is an innovation that’s blossoming in the 21st century. Technology has advanced to the point where a technologically-delivered product can be customised by the consumer’s selection of such a wide variety of options that each instance is likely to be unique. Consider for instance any premium automobile. From the customer’s viewpoint, the range […]

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John Greenwood’s top 5 takeaways from the new PCI guidelines

“A real game changer” In November 2018, the global PCI Security Standards Council published its long-awaited new Information Supplement entitled Protecting Telephone-based Payment Card Data. John Greenwood, Executive Director of Compliance3 and a contributor to Syntec’s recent white paper on PCI DSS in contact centers sums up his views on the new guidelines as follows: “These […]

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The PCI SSC issues new guidelines for telephone-based payment card data protection

The global Payment Card Industry Security Standards Council (PCI SSC), of which Syntec is a participating member organization, has just published its most important guidance on payment card data security in call centers and contact centers since 2011. Entitled ‘Protecting Telephone-Based Payment Card Data’, this brings up to date their guidance on how merchants should […]

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