Syntec Blog
Jas and her husband in black and white

‘Syntec Team’ blog series – Jas Sunder

Our team is at the core of everything that we do and plays a vital role in ensuring that every customer receives the highest level of service and support. Each month we will bring you an interview with one of our team of experts. In April, we sat down with our Finance Manager Jasvinder Sunder. […]

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Black and white photo of Andre sat at a desk

‘Syntec Team’ blog series – Andre Boelhouwer

Our team is at the core of everything that we do and plays a vital role in ensuring that every customer receives the highest level of service and support.   Each month we will bring you an interview with one of our team of experts. In March, we sat down with our Senior Voice Developer Andre […]

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Automated copy house

Processing secure ACH payments with CardEasy

Firstly, what is an ACH payment? An ACH (Automated Clearing House) payment is a type of electronic bank-to-bank payment commonly used in the United States for processing low-value domestic transactions. ACH offers a simple way for customers to schedule recurring payments – think monthly insurance premium payments, utility bills, and other similar payments. ACH payments […]

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‘Syntec Team’ blog series – Peter O’Mara

Welcome to the second of our ‘Syntec Team’ blog series. Our team is at the core of everything that we do and plays a vital role in ensuring that every customer receives the highest level of service and support.   Each month we will bring you an interview with one of our team of experts. In […]

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Lady holding card on mobile phone

Agent assisted versus self-service IVR payments – what’s the difference?

Our flagship CardEasy solution enables customers to pay securely using the touch-tone keypad of their phone, either whilst on a call with an agent (so-called ‘agent assist’ mode) or using a self-service IVR. The technology underpinning both options is DTMF masking. In this blog we’re going to explore these two options in more detail and […]

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‘Syntec Team’ blog series – Grainne O’Dowd

Welcome to the first in our new ‘Syntec Team’ blog series.  Our team is at the core of everything that we do and plays a vital role in ensuring that each and every customer receives the highest level of service and support.   Each month we will bring you an interview with one of our team […]

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Image of Alex Pezold, TokenEx founder

Expert insights – Alex Pezold, Founder and CEO of TokenEx

Alex Pezold is co-founder of TokenEx, whose mission is to provide organizations with the most secure, nonintrusive, flexible data-security solution on the market. In this interview he talks to Syntec’s Chief Sales and Marketing Officer, Danny Cresswell, about the future of contact center security in ‘the new normal’.  Danny: Can you start off by explaining what TokenEx […]

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Hacker with laptop wearing mask

10 Common Cyber Security Myths

October is Cyber Security Awareness month and here at Syntec we thought this would be a good opportunity to dispel some of the common myths that currently exist around cyber security. Believing in these myths only makes it easier for scammers to gain access to our personal and financial information. Knowing that these are not […]

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Phone keypad

Managing through disruption

The current global pandemic has changed the way the world does business, almost overnight. For a lot of companies, there was a mad rush to try and get set up for the ‘new normal’ – trying to get VPNs installed, ensuring workers had remote desktop access or company laptops and for contact centers, ensuring that […]

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