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Contact center management

How Flowroute helps ensure operational continuity in your contact center

The importance of resilience planning for your contact center Disruptions in business are inevitable. From natural disasters to technological glitches, many things can disrupt the normal running of your business, potentially causing significant downtime and financial losses. This is where business resilience planning comes into play. An effective business resilience plan enables your organization to …

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PCI DSS 4.0 becomes mandatory on April 1 2024 – here’s what you need to consider

The new PCI DSS 4.0 standard becomes mandatory on April 1 2024 so all organizations that take card payments need a strategy in place to ensure compliance by that date. PCI compliance is vital for any organization that takes card payments. If you are not PCI compliant then payment card companies can fine you. Additionally, …

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Overcoming challenges with IT integrations: How CardEasy makes the integration process seamless

Any business that has a contact center knows that IT integrations have become an integral part of ensuring that your organization remains competitive and efficient. However, integrating new technology into your existing contact center environment can be a complex and daunting task, often fraught with challenges. The CardEasy team has years of experience integrating our …

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How CardEasy can help you move your contact center operations to the cloud

All CCaaS (Contact Center as a Service) providers are focused now on moving their existing clients from on premise to cloud-based platforms. Providers such as Genesys no longer offer an on premise option for new customers – all new customers are set up in the cloud. Over time, the support offered for on premise solutions …

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How CardEasy helps you offer a true omnichannel payment experience to your customers

What is omnichannel retailing? Omnichannel retailing provides customers with a fully integrated shopping experience, enabling them to switch seamlessly between different engagement channels, including web, in store and telephone. The aim is to provide your customers with the most convenient shopping experience possible, letting them select their preferred transaction channel and facilitating easy cross-channel switching. …

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Agent assisted versus self-service IVR payments – what’s the difference?

We quite often speak to people who say that they would like an IVR payment solution when actually what they describe is agent assist, or vice versa, so in this blog we’re going to explain the differences between these two options and answer some of the questions that we’re most commonly asked. Our flagship CardEasy …

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