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CardEasy is our award-winning, PCI DSS compliance solution used by contact centers to reduce risk, compliance burden and cost related to the handling of card payments either ‘over the phone’ or using any digital channel. What are the benefits it can provide your business? The world is an ever-changing place and recently we have all …
There’s been a big rise in consumers using online chat to interact with organizations recently. Superoffice suggests that as many as 41% of consumers now expect live chat to be offered on an organization’s website. Indeed, there’s evidence that consumers prefer live chat to other digital contact center channels, with 46% of customers stating a …
Enabling secure and PCI-compliant online payments via web chat Read More »
The Payment Card Industry Security Standards Council’s 2018 guidelines entitled ‘Protecting Telephone-based Payment Card Data’ shifted the emphasis from their 2011 advice to securing spoken card data (as opposed to securing recorded payment card data). But now contact centers are embracing a multitude of newer digital channels in addition to voice, what are the best …
10 steps to multi-channel payment security in contact centers Read More »
Many merchants have responded to the Covid-19 epidemic by either asking their contact center agents to stay safe and work from home, or by routing calls to outsourcers handling calls on their behalf. Both of these present a number of unique security challenges and associated risk. During these difficult times, it is clearly important for …
How to maintain PCI DSS compliance when your contact center agents are working remotely Read More »
If you’re a contact center operations manager or responsible for IT or telephony, you’ll be used to being bombarded with buzzwords and ‘envisioning’ the contact center of the future. By now, you’re probably on your way to providing a ‘customer engagement center’, with multiple channels seamlessly integrated for tech-savvy consumers to switch between at will. …
Omni-channel payment security – buzzwords, real world and evolution Read More »
Experience customisation is an innovation that’s blossoming in the 21st century. Technology has advanced to the point where a technologically-delivered product can be customised by the consumer’s selection of such a wide variety of options that each instance is likely to be unique. Consider for instance any premium automobile. From the customer’s viewpoint, the range …
Giving the customer control of the contact center experience Read More »
