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GDPR

Substantial GDPR fines mean the stakes are high for any company that holds personal data

There has been a lot of publicity around the first substantial fines issued by the Information Commissioner’s Office under GDPR. The international hotel group Marriott has been fined nearly £100 million as a result of hackers stealing the records of 339 million guests, and British Airways recently received a £183 million fine after a hack …

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Latest research and PCI guidelines confirm that DTMF masking is the new standard in MOTO telephone payment security

It seems that major customer data breaches are hitting the headlines with increased frequency. British Airways, Ticketmaster, Sears, Adidas, Macys, Kmart, Delta Airlines, Best Buy and MyFitnessPal are just some of the big name brands that have been hit in 2018 so far, and of course Marriott announced last week a hack affecting up to …

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The history of DTMF in contact centers

The image of dual tone multi frequency signalling (DTMF) has come in for a makeover recently in  contact centers.  The engine behind automated IVR menus for many years, it also now facilitates new ‘keypad payment by phone’ technology to help keep customers’ card numbers safe when paying over the phone for goods and services. The …

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Why US contact centers need to wake up to the EU’s new GDPR data protection legislation and other new security requirements

A recent survey by PWC found that over 90% of US companies surveyed viewed GDPR compliance as one of their top data security priorities in 2017, and over half of those stated that it was their single most important issue of concern. Why is this? In May 2018 the EU’s general data protection regulation (GDPR) …

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How PCI compliance can help you achieve GDPR compliance too

As you probably know, there’s a lot of pressure on organizations to ensure that they are compliant with the new EU GDPR regulations by 2018. At Syntec we’re increasingly asked how PCI DSS and GDPR are related. In this blog I’ll discuss the overlap between the two and how PCI compliance can help you then build …

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