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PCI DSS

PCI DSS 4.0 becomes mandatory on April 1 2024 – here’s what you need to consider

The new PCI DSS 4.0 standard becomes mandatory on April 1 2024 so all organizations that take card payments need a strategy in place to ensure compliance by that date. PCI compliance is vital for any organization that takes card payments. If you are not PCI compliant then payment card companies can fine you. Additionally, …

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Consumer attitudes to card payment security in 2023: key takeaways from CardEasy’s market sesearch

In today’s rapidly evolving world, where digital payments are the norm and remote work is on the rise, ensuring the security of payment card details has never been more critical. CardEasy’s latest market research report for 2023 sheds light on changing consumer attitudes towards card payment security, the impact of the pandemic, and the steps …

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Agent assisted versus self-service IVR payments – what’s the difference?

We quite often speak to people who say that they would like an IVR payment solution when actually what they describe is agent assist, or vice versa, so in this blog we’re going to explain the differences between these two options and answer some of the questions that we’re most commonly asked. Our flagship CardEasy …

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Move secure call recording from being an administrative burden to a valuable driver of business transformation

Secure call recording is a vital part of almost all contact center operations these days. Recording calls securely and in a way that is compliant with all relevant legislation can be a challenge, particularly if you’re taking payments during calls which are recorded.   Compliance with data protection and privacy regulations Recording customer calls involves …

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How CardEasy helps travel, tourism and hospitality companies address the challenges of secure payment that they face

Payment security is a hot topic whatever industry you’re in, but it presents some particular challenges for companies in the travel, tourism and hospitality sectors.

Why so-called ‘pause and resume’ systems are not PCI DSS compliant

We know from talking to potential clients that a large number of organizations are still using so called ‘pause and resume’ systems in their contact centers, often in the mistaken belief that these systems will enable them to achieve PCI compliance. Unfortunately that’s not the case. When we’re asked to help merchants’ IT managers and …

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