Alex Pezold is co-founder of TokenEx and is an expert in risk management, compliance, data security, network security and tokenization as well as being a certified QSA. Could you give us a little bit of background about TokenEx and the work you’ve done with Syntec? Sure. TokenEx is a data protection platform. Our core technologies are […]
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Laurie Gablehouse is Principal Consultant, Travel Payment Strategies at Ingenico ePayments. Could you tell me a little bit about your background? My background is in airlines. I spent the first 12 years of my career working in the call center and then moved into ticketing. Eventually, I switched to e-commerce in the marketing and distribution planning […]
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Cyber-security and payment security expert Kevin Dowd was Chairman of CNS Group until August 2018. Can you start off by talking a little bit about your background? My original background is technical, in networking and computer security. In 1999, I founded CNS and we have since then built a private security consultancy and services company. As […]
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Latest in our series of expert insights – John Greenwood, Executive Director of Compliance3 and contact center, GDPR and PCI expert talks about descoping from PCIDSS, DTMF secure payment and GDPR.
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This is the first in an occasional series of blogs in which we interview payment industry experts and thought leaders to get their perspectives on current issues facing the industry. Our first interviewee is Neira Jones, independent advisor and international speaker.  Could you start off please just by telling me a little bit about your […]
Read moreThe image of dual tone multi frequency signaling (DTMF) has come in for a makeover recently in  contact centers. The engine behind automated IVR menus for many years, it also now facilitates new ‘keypad payment by phone’ technology to help keep customers’ card numbers safe when paying over the phone for goods and services. The […]
Read moreWe ran a webinar recently about PCI DSS in call centers and asked the attendees what they were doing about PCI compliance for ‘card not present’ (CNP) phone payments. 27% said they were using ‘pause and resume call recording’ (also known as ‘stop/start’) to avoid capturing credit and debit card numbers, either agent- operated or as an […]
Read moreIt’s just been reported by the British Retail Consortium that payment by card now accounts for more transactions than all other payment types combined in the UK. In particular, there’s been a massive growth in the use of contactless card payments, so much so that there’s speculation that we may be moving towards becoming a […]
Read moreA recent survey by PWC found that over 90% of US companies surveyed viewed GDPR compliance as one of their top data security priorities in 2017, and over half of those stated that it was their single most important issue of concern. Why is this? In May 2018 the EU’s general data protection regulation (GDPR) […]
Read moreAs you probably know, there’s a lot of pressure on organizations to ensure that they are compliant with the new EU GDPR regulations by 2018. At Syntec we’re increasingly asked how PCI DSS and GDPR are related. In this blog I’ll discuss the overlap between the two and how PCI compliance can help you then build […]
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