Blog > Telecoms

Telecoms

Overcoming challenges with IT integrations: How CardEasy makes the integration process seamless

Any business that has a contact center knows that IT integrations have become an integral part of ensuring that your organization remains competitive and efficient. However, integrating new technology into your existing contact center environment can be a complex and daunting task, often fraught with challenges. The CardEasy team has years of experience integrating our …

Overcoming challenges with IT integrations: How CardEasy makes the integration process seamless Read More »

How CardEasy can help you move your contact center operations to the cloud

All CCaaS (Contact Center as a Service) providers are focused now on moving their existing clients from on premise to cloud-based platforms. Providers such as Genesys no longer offer an on premise option for new customers – all new customers are set up in the cloud. Over time, the support offered for on premise solutions …

How CardEasy can help you move your contact center operations to the cloud Read More »

How our telephony and SaaS experience helps support contact center payment security projects

Syntec background Syntec was founded as a hospital bedside telephony company in 1998.  Whilst this business was subsequently sold off, we’d grown into a UK network operator, switching vast quantities of call traffic internationally on behalf of a growing customer base of call centers belonging to major merchants. We’d also diversified into providing proprietary, managed …

How our telephony and SaaS experience helps support contact center payment security projects Read More »

The evolution of Syntec

When my wife was in hospital in the late 1990s, I saw that the numbers given for the bedside phones were attached to that handset, so if you moved bed you had to have a new number given to you, which was inconvenient for everyone involved. I realised there was an opportunity to create portable …

The evolution of Syntec Read More »

Ten benefits of a hosted PBX (private branch exchange) telephone system

According to Ofcom, mobile phone take-up per household overtook fixed telephone lines as long ago as 2006, and now VoIP telephony (internet-based) is similarly supplanting traditional ISDN fixed lines in the business world. Beneficial for businesses large and small, a private branch exchange (PBX) system, delivered as a hosted, cloud-based service, builds on this IP-based …

Ten benefits of a hosted PBX (private branch exchange) telephone system Read More »

UK regulation of outbound telephone marketing scores another own goal

As you may have seen in the news, the law regarding outbound direct marketing calls has changed. Currently one in five outbound direct marketing calls is from an anonymous or withheld number, something that became illegal from 16 May 2016.  UK registered companies that flout the revised regulations could be subject to penalties of up to £2.5 …

UK regulation of outbound telephone marketing scores another own goal Read More »