Telecoms

The evolution of Syntec

When my wife was in hospital in the late 1990s, I saw that the numbers given for the bedside phones were attached to that handset, so if you moved bed you had to have a new number given to you, which was inconvenient for everyone involved. I realised there was an opportunity to create portable […]

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Ten benefits of a hosted PBX (private branch exchange) telephone system

According to Ofcom, mobile phone take-up per household overtook fixed telephone lines as long ago as 2006, and now VoIP telephony (internet-based) is similarly supplanting traditional ISDN fixed lines in the business world. Beneficial for businesses large and small, a private branch exchange (PBX) system, delivered as a hosted, cloud-based service, builds on this IP-based […]

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UK regulation of outbound telephone marketing scores another own goal

As you may have seen in the news, the law regarding outbound direct marketing calls has changed. Currently one in five outbound direct marketing calls is from an anonymous or withheld number, something that became illegal from 16 May 2016.  UK registered companies that flout the revised regulations could be subject to penalties of up to £2.5 […]

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Porting reality – the real deal behind UK telephone number portability

A porting primer for users of UK geographic and non-geographic telephone numbers All UK numbers are issued in ranges by Ofcom to Communication Providers (CPs). Numbers generally begin ‘0’, and ranges are generally of 10,000 numbers, but certain numbers are issued in ranges of 100,000 numbers and some of 1,000 numbers. Numbers beginning ‘1’ are […]

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Important changes to 08, 09 and 118 numbers from 1 July 2015

Ofcom, the communications regulator, is making changes to the way consumers are charged for calling service numbers; that’s those numbers  beginning 08, 09 and 118. Their research has shown that people are confused about how much it costs to call these service numbers, and as a result avoid using them. Ofcom believes that the changes […]

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10 questions to ask before you appoint a new SIP supplier

There’s growing pressure from VISA, MasterCard and AMEX for Merchants to become PCI compliant, and the uptake and popularity of SIP trunks is also increasing. But if you’re considering appointing a new SIP supplier  how do you make sure you get the best? In this blog post I suggest 10 questions that you should ask of […]

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Ten of the best ways to efficiently manage inbound calls in your call center

Call center-based businesses often find themselves investing huge sums of money in technology, especially when it comes to efficient call management, distribution and routing. Either that or they try to cope without the functionality that they require due to the costs involved in deployment. This should no longer be the case due to the rapid […]

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Network-level queuing or premise-based – what’s best for your company?

Does your current telephony solution allow you to manage and efficiently distribute your call queues? For most call centers, call queuing is a necessary evil. In an ideal world, each and every call would be immediately connected to an agent without the caller ever joining a queue but in reality this simply  isn’t practical, or […]

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What makes a good quality system?

As a fast-moving, entrepreneurial organization we are naturally shy of bureaucratic process and the inevitable paperwork burden that comes with it. Our company has a strong engineering focus driven largely by customer demand. We prize our agility and are acutely aware of the need for new processes to enhance our workflow and not act against it. Three […]

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