Videos

PCI DSS compliance in contact centers – on demand webinar

Securing card payments in contact centers whilst improving customer experience This webinar will tell you everything you need to know about securing customer payments by phone in your contact center. You’ll also discover how our CardEasy secure keypad payment system enables you to de-scope your contact center from PCI DSS regulations by keeping the sensitive card data […]

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Cloud-gazing – research into the future of contact centers

This video presents the results of a survey of 50 IT decision-makers at UK contact centers. In it you’ll learn about why cloud solutions matter to today’s contact centers, the benefits of using cloud systems, how cloud technology works, potential problems you might encounter when moving to a cloud-based system and the questions you should ask any […]

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