CardEasy is our award-winning, PCI DSS compliance solution used by contact centers to reduce risk, compliance burden and cost related to the handling of card payments either ‘over the phone’ or using any digital channel. What are the benefits it can provide your business?
The world is an ever-changing place and recently we have all been forced to adapt to new working conditions. For contact centers, this has meant continuing to service customers with agents working remotely. For some organizations which operate contact centers, this has made it difficult to maintain compliance in terms of processing payments for products and services.
This is where Syntec can help – CardEasy is our award-winning, PCI DSS compliance solution used by contact centers to reduce risk, compliance burden and cost related to the handling of card payments either ‘over the phone’ or using any digital channel. We work extensively with global contact centers, to ensure that their operations are secure and PCI DSS compliant.
CardEasy is already being used internationally by organizations across a multitude of sectors including, but not limited to, travel, utilities, banking, insurance, financial services, retail, ecommerce, manufacturers and charities. You can check out a few of our case studies here.
We could talk for hours about the benefits of CardEasy, but to make it simpler for you, we have listed the top 10 benefits below:
- Fully integrable with all leading telephony platform providers
- CardEasy can be used with any call / screen recording solution
- Fully de-scopes contact center environments from PCI DSS including telephony platform, IVR, call/screen recording, agents, workstations, systems and networks
- CardEasy allows all agents (including those working remotely) to process secure card payments on any customer engagement channel securely without ever being exposed to payment card data
- CardEasy Voice – allows for the secure capture of payment card data via touch-tones/DTMF and/or Automated Speech Recognition (ASR)
- CardEasy Digital – allows for the secure capture of payment card data via any digital channel including email, webchat, SMS and social media
- CardEasy works with any SIP / ISDN service provider
- CardEasy can be easily integrated with any payment system / application
- CardEasy can be used with any Payment Services Provider or Tokenisation Service Provider
- We have been a PCI DSS Level 1 service provider since 2011 and are listed with Visa as a validated merchant agent and Mastercard as a service provider of secure contact center payments.
If you want to find out more about how CardEasy can help make your business more secure, or you want to arrange a demo, contact us today.
(UK) +44 (0)20 7741 2000
(US) +1 303 500 0492