Welcome to the CardEasy blog

Agent assisted versus self-service IVR payments – what’s the difference?

We quite often speak to people who say that they would like an IVR payment solution when actually what they describe is agent assist, or vice versa, so in this blog we’re going to explain the differences between these two options and answer some of the questions that we’re most commonly asked. Our flagship CardEasy …

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Move secure call recording from being an administrative burden to a valuable driver of business transformation

Secure call recording is a vital part of almost all contact center operations these days. Recording calls securely and in a way that is compliant with all relevant legislation can be a challenge, particularly if you’re taking payments during calls which are recorded.   Compliance with data protection and privacy regulations Recording customer calls involves …

Move secure call recording from being an administrative burden to a valuable driver of business transformation Read More »

How CardEasy helps travel, tourism and hospitality companies address the challenges of secure payment that they face

Payment security is a hot topic whatever industry you’re in, but it presents some particular challenges for companies in the travel, tourism and hospitality sectors.

Why so-called ‘pause and resume’ systems are not PCI DSS compliant

We know from talking to potential clients that a large number of organizations are still using so called ‘pause and resume’ systems in their contact centers, often in the mistaken belief that these systems will enable them to achieve PCI compliance. Unfortunately that’s not the case. When we’re asked to help merchants’ IT managers and …

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How to make your call recordings PCI DSS compliant

It’s common practice nowadays for organizations to record telephone calls between staff and customers. This might be for quality control, for staff monitoring and training, or as part of customer service and complaints review. Indeed, in many industries (particularly financial services) the recording of calls is a regulatory requirement. In this article I want to …

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10 Common Cyber Security Myths

The start of the new year is a good opportunity to review your cyber security protocols and dispel some of the common myths that still exist around cyber security. Buying into these myths only makes it easier for scammers to gain access to your customers’ personal and financial information. Knowing that these are not true …

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