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  • Home
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    • Resilience
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  • PCI DSS solutions
    • What is PCI DSS compliance?
    • CardEasy – payment by phone
    • Call recording & PCI DSS
    • PCI DSS infographic
    • PCI DSS white paper
    • Miele case study
    • Charles Tyrwhitt case study
    • Allied Irish Bank case study
    • Micron case study
  • Telecoms
    • SynPBX
    • PSTN, VoIP and more
    • Numbering
    • IVR
    • Call recording
    • Delfont Mackintosh case study
    • Who owns my number?
  • Contact center management
    • AgentCall
    • Call recording
    • Reporting
    • Workforce management
    • Call control
    • Intelligent routing
    • Queue management
    • Missed call alerts
    • Charles Tyrwhitt case study
  • Tracking & analytics
    • ResponseTrack
    • ScreenView
    • After call surveys
    • Teletext Holidays and Truly Travel
  • Resources
    • Case studies
      • Delfont Mackintosh
      • Charles Tyrwhitt
      • Scotts Ltd
      • Miele
      • Teletext Holidays and Truly Travel
      • Allied Irish Bank
      • Micron
    • A guide to PCI DSS in contact centers
    • Who owns my number?
    • Forthcoming events
    • Past events
    • Syntec FAQs
    • White papers
    • Videos
      • How contact center leaders are meeting the challenges of PCI DSS
      • Secure keypad payment by phone using CardEasy
      • Cloud-gazing – research into the future of contact centers
      • PCI DSS compliance in contact centers – webinar recording
    • Product brochures
    • Media
      • CardEasy now rated “Avaya Compliant”
      • Syntec launches SynPBX integration with Zoho CRM
      • CardEasy wins prestigious ‘PCI Award for Excellence’
      • Micron chooses CardEasy
      • Global consumers concerned about card payment
    • Newsletter archive
  • Blog
    • Latest Posts
    • Contact center management
    • Telecoms
    • PCI DSS

PCI DSS infographic

This infographic, based on Syntec’s annual research survey, explains consumers’ views of payment card security in call centers and how new DTMF technology is the solution to consumer trust as well as de-scoping from PCI DSS controls.

Download a larger printable version of this infographic

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Syntec is a Visa merchant agent

How AIB uses CardEasy

AIB logo

CardEasy offered AIB an efficient, easy-to-use product that removed all records of card details from its call center, including call recording, thus increasing customer security and reducing risk.

Read the case study here.

How Miele uses CardEasy

Miele logo

See how Miele uses Syntec’s CardEasy secure keypad payment by phone system in order to descope its call center and call recordings from PCI DSS requirements.

Read the case study here.

How Charles Tyrwhitt uses CardEasy

CT Shirts logo

"CardEasy works just as effectively for callers in the USA, Germany and Australia as in the UK."

Simon Kerry, Chief Information Officer, Charles Tyrwhitt

Read the case study here.

How Micron uses CardEasy

CT Shirts logo

CardEasy has been chosen by Micron for PCI DSS compliance in both its call centers and outsourcers in the USA and EMEA

Read the case study here.

Related blog posts

  • Why ‘pause and resume’ is dead

    We ran a webinar recently about PCI DSS in call centers and asked the attendees what they were doing about PCI compliance for ‘card not […]

  • Cash is no longer king – how does this affect the payment card industry?

    It’s just been reported by the British Retail Consortium that payment by card now accounts for more transactions than all other payment types combined in […]

  • Why US contact centers need to wake up to the EU’s new GDPR data protection legislation and other new security requirements

    A recent survey by PWC found that over 90% of US companies surveyed viewed GDPR compliance as one of their top data security priorities in […]

  • How PCI compliance can help you achieve GDPR compliance too

    As you probably know, there’s a lot of pressure on organizations to ensure that they are compliant with the new EU GDPR regulations by 2018. At […]

  • Keys to a successful PCI DSS project

    Considerations for vendor selection The choice of supplier for your PCI DSS solution is critically important to the success of your project. A good fit […]

  • How can my contact center become PCI DSS compliant? A check list of considerations

    After three years of discussion, a new EU Data Protection Framework has been agreed. The new General Data Protection Regulation (GDPR) replaces the current Data […]

  • Confidence tricks – how PCI DSS compliance helps you win your customers’ trust

    Loss of confidence in online transactions and data held on individuals is amongst the greatest potential risks facing any on line retailer, financial institution or […]

  • Outsourcers and homeworkers need to be PCI DSS compliant too

    Organizations taking payment over the phone, both private and public sector, are now rapidly embracing the regulatory requirement to ensure that card payments over the […]

  • If you don’t need the card data, don’t touch it!

    Call centers, when it comes to PCI DSS compliance give the problem to someone else I have been a PCI DSS QSA for seven years […]

  • How to make your call recordings PCI DSS compliant

    It’s common practice nowadays for organizations to record telephone calls between staff and customers. This might be for quality control, for staff monitoring and training, […]

PCI DSS white paper

PCI DSS white paper

Click on the image to find out more

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  • Home
  • About us
    • Background
    • People
    • About Syntec’s customers
    • Testimonials
    • Accreditations
    • Partners
    • Resilience
  • PCI DSS solutions
    • What is PCI DSS compliance?
    • CardEasy – payment by phone
    • Call recording & PCI DSS
    • Miele case study
    • Micron case study
  • Telecoms
    • SynPBX
    • PSTN, VoIP and more
    • Numbering
    • IVR
    • Call recording
    • Delfont Mackintosh case study
  • Contact center management
    • AgentCall
    • Call recording
    • Reporting
    • Workforce management
    • Call control
    • Intelligent routing
    • Queue management
    • Missed call alerts
    • Charles Tyrwhitt case study
  • Tracking & analytics
    • ResponseTrack
    • ScreenView
    • After call surveys
    • Teletext Holidays and Truly Travel
  • Case studies
    • Charles Tyrwhitt Shirts
    • Delfont Mackintosh
    • Miele PCI DSS case study
    • Scotts Ltd
    • Teletext Holidays and Truly Travel
    • Micron
  • Resources
    • Blog
    • A guide to PCI DSS in contact centers
    • Forthcoming events
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