People

The following are some Syntec people you may encounter.

Colin Westlake
Colin Westlake - Managing Director
After studying Physics at Oxford, Colin joined Decca-Racal where he worked on part of the guidance system for the Sea Wolf sea-to-air missile system. He then joined Schlumberger wireline services where he worked in the field in South America, gathering and interpreting geophysical data from oil and gas exploration wells. He spent time in a number of very remote locations running small teams engaged in time and mission critical services in a high pressure environment. On his return to the UK he spent some years in property development before returning to his technical roots joining Syntec in the first year of its life.
When not working, Colin enjoys windsurfing, sailing and skiing.
James Campbell
James Campbell - Operations Director
James has operated his own businesses in electronic systems design and manufacturing in the automation and telecommunications sectors for the last 38 years. Products included remote monitoring, command and control systems for water and sewage pumping stations for regional UK water authorities, intruder and environmental detection systems, fixed and mobile radio telecommunications products and a dispatch system for London’s largest black cab operator. In 1998, as the UK’s telecoms market was being deregulated, James co-founded Syntec, finance being provided solely by the founders' funds.
Outside Syntec, James enjoys spending time with his four children, music, very occasional running, refurbishing his house and flying helicopters.
Jonathan Graham
Jonathan Graham - Finance Director
After studying engineering at Cambridge Jonathan worked for and invested in small businesses in construction and leisure. He spent five years at Advent Venture Partners calculating, analysing and reporting on performance of the managed venture capital funds. Advent had an emphasis on communications and IT, providing Jonathan with valuable insights into reasons for successes and failure. Whilst working as a partner in a consultancy advising venture capital managers, Jonathan was approached by the founders of Syntec who wanted to buy out one of their number. He ended up joining the board as finance director and then bought out the remaining investor to create a business wholly owned by its executive directors and which remains free from external investors.
Beyond Syntec, Jonathan is a keen singer, active cyclist, table-tennis player and classic yacht sailor as well as being an energetic churchwarden of one of Norfolk’s more unusual Grade I listed churches.
Simon Beeching
Simon Beeching - Business Development Director
After studying modern languages at Oxford and business administration at INSEAD in France, Simon joined the executive board of the Thomson Holidays Group. As managing director of three well-known travel businesses he gained client-side experience of contact centre management in this fast-moving consumer industry. After setting up a strategy, marketing and sustainability consultancy, he became chairman of an international e-learning company and also Visiting Industry Professor at Regent's Business School London, Simon was appointed as an executive director of Syntec in 2011, to support growth and strategic development in leading-edge contact centre management solutions.
Beyond work Simon enjoys family travels; ski-ing; tennis; and playing the flute and saxophone.
Marc Good
Marc Good - Chief Operating Officer
Marc has spent more than 20 years in the IT and telephony industry. He has a technical background and is Cisco, Microsoft, Mitel and Alcatel trained and certified. Prior to joining Syntec he worked for 10 years as operations director of a successful telecoms company, overseeing three successful mergers before moving on to Syntec to assist its growth and development. He is experienced in managing IT and telecoms engineers and service desks.
Outside work Marc enjoys spending time with his family and trying to keep fit. He’s a regular jogger and badminton player and plans to keep going as long as his knees hold up.
Danny Cresswell
Danny Cresswell - Head of Sales
Danny joined Syntec in 2000 after two years working for a telecoms reseller. Many years of experience in the telephony industry has given Danny a vast understanding of integrated network and cloud-based contact centre solutions, along with an ability to present technical solutions in layman's terms. Danny takes a consultative approach to his role as head of sales at Syntec, managing both its direct and indirect sales channels, and he gets great satisfaction from helping clients increase the performance and effectiveness of their contact centres, often under tight budgets and short lead-times.
Away from work Danny enjoys spending time with friends and family and is a firm believer that his home gym will stop him from making excuses not to get fit!
Alex Cooksey
Alex Cooksey - Customer Services Manager
Alex studied computer science at Southampton University before joining EccoWare. There he looked after quality assurance and customer services, working directly with proprietary derivatives traders (those who trade their own money) and learning first-hand how to deal with customers whose entire fortunes rest on whether your software works as promised. He then joined the Department for Transport as PA to the head of property, helping to divest the government of a large portion of what was then the second largest property empire in the country. Alex joined Syntec in 2005 and looks after customer services, helping to ensure that each Syntec customer comes across to their own customers as best they can.
Away from the office Alex is a keen cook, sailor, martial artist and wine lover.
Grainne O'Dowd
Grainne O'Dowd - Quality Assurance Manager
Grainne is a graduate from the University College of Cork where she studied food science, quality management and quality assurance. She worked as a laboratory chemist for 5 years before pursuing her career in IT. In 2000 she trained as a Microsoft certified engineer and since then has studied relational database systems through the Open University. She has over 15 years’ experience working in an IT technical support environment, predominantly the online travel and TV broadcast industries. Prior to joining Syntec in 2015, she worked for 13 years at Teletext Ltd as a business support analyst. Her experience includes development and maintenance of management information reporting systems, SQL relational databases, service operations management and IT technical support.
Outside work, Grainne is a keen rock and waterfall ice climber. She also enjoys mountaineering, running and generally keeping fit.
Alexandra Garner
Alexandra Garner - Human Resources
After starting her career as a recruitment consultant, Alex was head-hunted into Camden Motor Group before moving into the licensed trade and then to IT and finance houses. The first ten years of Alex's HR career were a steep learning curve and through her mentors she gained experience in all aspects of HR management from the ground up to strategic business planning. Alexandra has fifteen years of expertise in the design and delivery of business growth and change programmes, including organisational design, talent mapping and personal development, restructuring and business transfers.
In her spare time, Alex can be seen either lifting heavy weights under the instruction of her personal trainer or sipping a cocktail with friends – both are equally her favourite things to do!
Peter O'Mara
Peter O'Mara - Customer Services Engineer
Peter graduated from St Patricks College Maynooth with a degree in physics and mathematics. Upon graduation, he moved to the UK and began his career in the telecommunications industry, joining BT in the late 80's. He has over 20 years of experience working predominantly in a technical support environment. Prior to joining Syntec, Peter worked for resellers, distributors and a software development house in installation/maintenance/training as well as pure technical support roles. He also ran the southern engineering team for a well-known distributor. He has worked on SDX, Avaya, Mitel phone systems among others and for the 2 years prior to joining Syntec worked almost exclusively on BT's MiCalls VoIP offering.
In his spare time Peter enjoys fishing, cooking and traveling the world.
Mike Dewey
Mike Dewey - North American Customer Liaison
Mike has spent 20+ years working as an engineer in all areas of the Telecommunications industry. He was fortunate to start work for a small interconnect that had many divisions and co­workers with many years of knowledge to share. Since then he has worked in various CLECs' central offices and contracted to install and program Lucent (now Avaya) equipment of all types. This varied experience has allowed Mike to form a uniquely broad perspective on the comms industry, looking at problems from a 10,000 foot view. During this time he has developed an extensive knowledge of both ISDN and SIP- based telephony. In the 12 years before Syntec, Mike has run a successful consulting company based out of Golden, Co., taking on projects both remotely and on­site all across the United States.
Born in Alaska and into commercial fishing in earlier life, Mike's 'let's get it done' attitude comes from outdoor life in a harsh climate. Spare time is spent with his son and wife, ski-ing, mountain biking and hiking in the Rockies. He hopes one day to pick up his bass guitar on a regular basis again.