1998
Syntec Telecom is founded to provide NHS bedside telephony.
1999
Portable ‘follow me’ magic numbers developed
2002
Hospital bedside telephony sold. Syntec continues numbering and call handling for the new owners and for other businesses. Call traffic increases to a requirement for two switches.
2003
Management buyout of one of the company’s founders.
2004
Web-based provisioning and reporting introduced.
2004/5
Syntec’s second site introduced. Telecoms growth to a requirement for four switches.
2005
AgentCall cloud contact center management introduced.
2009-10
ResponseTrack Analytics launched.
2011
CardEasy ‘keypad payment by phone’ DTMF system for call centers launched.
2011
Syntec gains PCI DSS level one certification.
2011
Syntec listed as a Visa Merchant Agent.
2011
Syntec opens a new site at GS2 and is ISO 9001 accredited.
2011
Syntec exhibits at the Technology for Marketing and Advertising Exhibition and at Customer Contact Expo for the first time.
2014
Syntec acquires the freehold of its trading headquarters in West Ealing, London.
2014
WorldPay announces global partnership with Syntec’s CardEasy service.
2014
Syntec Telecom rebrands as ‘Syntec – integrated contact center systems’.
2015
Syntec gains ISO 27001 accreditation.
2015
CardEasy launches in the USA with first client. At the same time, new servers in AWS Amazon Cloud facilitate global reach.
2016
Syntec joins the PCI SCC (global Payment Card Industry Security Standards Council).
2016
Syntec launches SynPBX hosted PBX.
2016
Cloud / hosted services revenue overtakes telecoms revenue for the first time.
2017
CardEasy wins prestigious PCI Award for Excellence.
2017
SynPBX integration with Zoho CRM through Zoho Phone Bridge
2017
CardEasy is recognised as ‘Avaya compliant’. Syntec becomes an Avaya DevConnect technology partner, as well as a Cisco preferred solution partner and a Mitel Solutions Alliance member.
2017
Syntec gains ISO 22301 (Business Continuity Management) accreditation.
2018
CardEasy from Syntec becomes a Genesys Appfoundry Partner
2018
Syntec wins a second PCI Award for Excellence for its international rollout of CardEasy for Staples
2018
Syntec gains ISO 14001 accreditation
2018
Syntec listed as a Mastercard Service Provider
2018
CardEasy wins Genesys ‘Best Security Solution Award’ at Call & Contact Center Expo 2018, London
2019
Syntec awarded PCI Award for Excellence for third consecutive year.
2019
CardEasy confirmed on G-Cloud 11 – the UK government procurement portal
2019
In December Syntec celebrates move to new office HQ in Ealing Studios, Ealing Green, London with donations for tree planting
2020
Syntec wins 2020 ‘PCI Award for Excellence’ for providing payment security to Hiscox and Avon
2020
Launch of CardEasy Digital payments for non-voice channels