Syntec timeline

1998

1998

Syntec Telecom is founded to provide NHS bedside telephony.

1999

Portable ‘follow me’ magic numbers developed

2002

Hospital bedside telephony sold. Syntec continues numbering and call handling for the new owners and for other businesses. Call traffic increases to a requirement for two switches.

2003

Management buyout of one of the company’s founders.

2004

Web-based provisioning and reporting introduced.

2004/5

Syntec’s second site introduced. Telecoms growth to a requirement for four switches.

2005

2005

AgentCall cloud contact centre management introduced.

2009-10

2009-10

ResponseTrack Analytics launched.

2011

2011

CardEasy ‘keypad payment by phone’ DTMF system for call centres launched.

2011

2011

Syntec gains PCI DSS level one certification.

2011

2011

Syntec listed as a Visa Merchant Agent.

2011

2011

Syntec opens a new site at GS2 and is ISO 9001 accredited.

2011

Syntec exhibits at the Technology for Marketing and Advertising Exhibition and at Customer Contact Expo for the first time.

2014

Syntec acquires the freehold of its trading headquarters in West Ealing, London.

2014

2014

WorldPay announces global partnership with Syntec’s CardEasy service.

2014

2014

Syntec Telecom rebrands as ‘Syntec – integrated contact centre systems’.

2015

2015

Syntec gains ISO 27001 accreditation.

2015

2015

CardEasy launches in the USA with first client. At the same time, new servers in AWS Amazon Cloud facilitate global reach.

2016

2016

Syntec joins the PCI SCC (global Payment Card Industry Security Standards Council).

2016

2016

Syntec launches SynPBX hosted PBX.

2016

2016

Cloud / hosted services revenue overtakes telecoms revenue for the first time.

2017

2017

CardEasy wins prestigious PCI Award for Excellence.

2017

2017

SynPBX integration with Zoho CRM through Zoho Phone Bridge