Manage calls and plan your marketing
We can provide you with number ranges for all UK geographic (01 and 02) area codes as well as non-geographic numbers (03, 08 and 09 ranges) and international numbers, so you can manage your inbound and outbound calls and plan your marketing campaigns effectively. You can also benefit from revenue-sharing on premium 0844 and 0871 numbers and they won’t cost you anything to set up.
Syntec’s flexible numbering system enables you to apply call routing plans to any Syntec-provided number so, for example, you could set up different call routing plans to suit different call patterns throughout the day. All this is done at the network level, which means that you can add functionality without needing any additional equipment. If you move offices or there’s a problem at your usual contact centre you can reroute calls to your Syntec numbers in a matter of seconds.
Syntec is an Ofcom-regulated network provider and we’ve been helping our customers ensure that they use the right kind of numbers since 1998 so this is a market we understand very well. If you’re not sure what kind of number is most suitable for your requirements we are happy to advise you.
Regulations for higher rate numbers
Since June 2014 the regulations regarding higher rate numbers have changed. You must now enable customers with whom you are already doing business to contact you via an 01, 02 or 03 number.
- 03 numbers are less commonly used than 01 and 02 numbers so are in much greater supply and are more financially attractive to call centre operators. Increasingly, customers recognise 03 as being the same as 01 and 02 in terms of tariff and 03 numbers are included in all free minutes bundles that include 01 and 02.
- 0800 numbers will become free to call from mobiles later this year, and so such calls will become much more expensive to receive. If you are thinking about re-numbering now, you may therefore also wish to consider moving away from Freephone as part of the same changes.
- Whilst moving from premium rate numbers to 03 numbers may decrease your revenue, we have a number of techniques available to help you mitigate this effect. Talk to us about a range of automation and services to increase the efficiency of your agents for both inbound and outbound calls.
What kinds of numbers can we supply?
UK geographic numbers – virtual UK geographic numbers (01 and 02) cost the same to call as standard landlines but there is a cost to the call recipient. Calls to these numbers are included in landline and mobile minutes bundles.
03 numbers – these are UK-wide numbers originally introduced as an alternative to 08 numbers. They cost the same to call as geographic numbers, even when calling from a mobile phone, but there is a cost to the recipient.
0800 / 0808 numbers – calls to these numbers are free from landlines but there is a cost to the recipient. Calls from mobiles can be expensive and most mobile network operators will play a cost warning message to customers before they connect the call.
0844 numbers – calls cost between 1-5p per minute depending on the number range and there is no cost to the recipient. These numbers can be used to generate revenue which can offset cost of network and cloud-based contact centre management operating costs.
0871 numbers – calls cost between 6-10p per minute, depending on the number range and there is no cost to the recipient. As with 0844 numbers, 0871 numbers can be used to generate revenue.
0845 numbers – the cost of calling an 0845 number is sometimes less than for a geographic 01 or 02 number however 0845 numbers are generally not included in call plans offering inclusive calls (with the exception of BT) so calls can end up costing more. There is usually also a cost to the recipient unless the call volume is significant.
0870 numbers – the cost of calling 0870 numbers is usually higher than calling a geographic 01 or 02 number and these numbers are not generally included in call plans offering inclusive minutes. However, BT do allow free calls to 0870 numbers and include them in their calling plans. There is a cost to the recipient.
09 numbers – these are premium-rate numbers with call costs ranging from 15p to £1.50 per minute. Such numbers can also be used to generate revenue for you.